Terms of Service

1. Agreement

By creating an account or signing in with your email, you agree to these Terms of Service. If you do not agree, please do not use the service.

2. What Cardioplace is

Cardioplace is a digital tool that helps you track your blood pressure at home and helps your care team see patterns over time. It is operated as a pilot in partnership with participating clinics in the Washington, D.C. area (including primary care and cardiology practices serving Wards 7 and 8). The pilot is supported in part by the Elevance Health Foundation Patient Safety Prize.

The service uses a set of rules — written and signed off by a physician — to flag readings or symptoms that may need a check-in. It also gives short summary messages that your care team can review.

4. Who can use it

• You must be at least 18 years old.
• You must live in the United States and be a patient of a clinic that is part of the Cardioplace pilot.
• You must be able to provide your own informed consent, or have a legal representative who can provide it for you.

5. Signing in

Cardioplace does not use passwords. You sign in by entering your email address. We then send you either:

• a one-time 6-digit code to type in, or
• a magic link you tap from your email.

You are responsible for keeping access to your email account secure. If you suspect someone else has used your email to sign in, contact us right away.

6. Self-reported information

When you set up your profile, you tell Cardioplace about your health conditions, medications, and other information. The service uses this to personalise the alerts.

Your assigned care team will review and verify what you entered, usually within 48 to 72 hours of your first sign-in. Until they do, the service treats your readings using conservative default rules.

Please keep your medication list and condition list up to date. Outdated information can cause Cardioplace to flag the wrong things — or to miss things it should flag.

7. Your health information

Your blood pressure readings, symptom check-ins, chat conversations, and profile information are protected health information. We handle them in line with the requirements of the Health Insurance Portability and Accountability Act (HIPAA) and the policies of the participating clinics.

We share your information with the clinicians, nurses, and care-team members at the practice that has been assigned to you. We also keep an audit trail of every alert, escalation, and access — this is required for Joint Commission compliance and for patient-safety review.

We do not sell your information. We do not use it to advertise to you. A separate Privacy Policy will describe in detail how your data is stored, who can see it, and how long we keep it.

8. What we ask of you

• Use a working blood-pressure cuff and follow the measurement instructions in the app.
• Enter readings honestly. Do not enter someone else's readings under your own account.
• Tell us about new medications, stopped medications, and new diagnoses as soon as you can.
• Respond to escalation messages from your care team when you can. If you cannot, call 911 or your clinic.
• Do not try to break, copy, or interfere with the service.

9. This is a pilot

Cardioplace is in active development. Features may be added, changed, or removed. The pilot may end on a schedule we announce in advance. If the pilot ends in your area, your care team will tell you and your data will be returned or deleted in line with the participating clinic's record-retention policy.

Because Cardioplace is a pilot, it is provided as is. We do everything we reasonably can to keep it accurate and available, but we cannot guarantee that every reading is processed instantly or that every alert reaches every member of the care team in every circumstance.

10. Limits on responsibility

To the maximum extent allowed by law, Cardioplace and its operators are not responsible for indirect or consequential losses arising from use of the service. Nothing in these terms limits any responsibility we have under the law for death or personal injury caused by negligence, or for fraud. These limits do not affect your statutory rights as a patient.

11. Stopping use

You can stop using Cardioplace at any time by telling your care team or by emailing support@healplace.com. We may also suspend or end your access if we believe the account is being used in a way that could harm you, another patient, or the service.

12. Changes to these terms

We may update these terms as the pilot evolves. If we make a meaningful change we will tell you in the app or by email before the change takes effect. Continuing to use the service after that means you accept the updated terms.

13. Governing law

These terms are governed by the laws of the District of Columbia, without regard to its conflict-of-law rules. Any disputes will be handled in the state or federal courts located in the District of Columbia.

14. Contact us

Questions, concerns, or requests about these terms or about your data can be sent to support@healplace.com.